Yesterday morning in one of the Boots shops in the city where I work, the tills were completely unstaffed. I was using self checkout while hearing a lady with a basket of shopping speak to a member of staff who was standing beside the self checkout zone. The lady basically asked why nobody serving at the tills. The member of staff said they were short of staff. The lady then used the word “unacceptable” to reflect her feeling towards this.

In the evening, a train to the city where I live was cancelled because of, guess what, the exact same reason. I do not believe this is coincidental. This is structural.

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